Spa Policies
To help every guest enjoy a smooth, relaxing, and comfortable experience, please review our spa policies before your appointment.
Appointments & Booking
Appointments are recommended to ensure your preferred service, therapist, and time are available.
Please arrive a few minutes early to allow time for check-in and any required forms. Arriving early also helps your treatment begin on time.
Cancellation Policy
We kindly ask that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.
Late cancellations may be subject to a cancellation fee. Repeated cancellations may require a deposit for future bookings.
Late Arrival Policy
Your appointment time is reserved especially for you. If you arrive late, your session may be shortened to avoid delaying the next guest.
The full service price may still apply.
No-Show Policy
Guests who do not arrive for their scheduled appointment and do not contact the spa may be charged a no-show fee.
A deposit or prepayment may be required before booking another appointment.
Deposits & Payments
Certain services, packages, longer appointments, or group bookings may require a deposit to reserve the appointment.
Deposits may be applied toward the total service price. Deposits may become non-refundable in the event of a late cancellation or no-show.
We accept approved payment methods available through our booking system and at the spa.
Online Promotions
Promotions and discounts are subject to availability and any listed terms.
Offers cannot be combined unless otherwise stated. Some services, packages, add-ons, or gift cards may be excluded.
Gift Cards
Gift cards may be used toward eligible services at Thera Thai Massage & Spa.
Gift cards are not redeemable for cash and may not be replaced if lost or stolen. Additional terms may apply.
Health & Intake Information
Please inform your therapist of any medical conditions, injuries, allergies, pregnancy, recent procedures, or other health concerns before your treatment.
Guests are responsible for providing complete and accurate information so the therapist can adjust the service when appropriate.
Massage and spa services are intended for relaxation and wellness and are not a substitute for medical diagnosis or treatment.
Pregnancy
Prenatal massage is available for eligible guests. Please inform us of your pregnancy when booking.
Therapists may adjust positioning, pressure, and techniques for comfort and safety. Medical clearance may be requested in certain circumstances.
Treatment Comfort
Please communicate your preferences regarding pressure, room temperature, music, positioning, or any discomfort during your service.
You may ask the therapist to adjust or stop the treatment at any time.
Professional Conduct
Thera Thai Massage & Spa provides professional massage and spa services only.
Any inappropriate behavior, language, or request will result in the treatment ending immediately. The full service charge may still apply, and future appointments may be refused.
Children & Minors
Guests under 18 may require consent from a parent or legal guardian.
A parent or guardian may also be required to remain on-site or in the treatment room, depending on the guest’s age and the service booked.
Personal Belongings
Please keep personal belongings with you or store them in the designated area.
Thera Thai Massage & Spa is not responsible for lost, stolen, or damaged items.
Service Results
Individual experiences and results may vary. Please follow any aftercare recommendations provided by your therapist or esthetician.
Spa Etiquette
To maintain a peaceful environment, please silence mobile devices and speak quietly while inside the spa.
Guests who appear intoxicated or under the influence of drugs or alcohol may be refused service.